A World of New Connected Possibilities
The world of new connected possibilities – enabled by advancements in network technologies and ubiquitous connectivity – provides CSPs with new revenue generation opportunities such as Machine-to-Machine (M2M) Communications and Enterprise Cloud Computing offerings.
Additionally, enhanced 3G and 4G/LTE networks allow CSPs to diversify their service portfolios with more advanced and converged services accessible across multiple devices. Result: increased usage.
Let Data Revenues Keep Pace with Data Traffic
Given the increase in mobile Internet traffic, revenues should be soaring. However, the reality is that data revenues are not keeping pace with network traffic. Disjointed views of customer and product data obstruct the links required between this data and policy and rating engines, CRM systems and customer care channels.
Unify for Success
These links are essential to secure a leading profitable position in the connected world. CSPs must deliver an exceptional customer experience, provide individualized service through any touchpoint, offer innovative pricing and promotions across converged services, and compete with over-the-top (OTT) players while achieving greater revenues and profits through better network management.
The Comverse ONE® Billing & Active Customer Management solution – backed by deep BSS and network expertise – unifies telco-specific CRM (including campaign management and sales force automation), customer management (including self-service), real-time rating/charging, and billing around a single data model and links policy management and policy enforcement with its single service-agnostic product catalog, single OA&M approach, and open APIs.
Marshal Powerful Synergies with an End-to-End Telecom BSS Solution
An end-to-end telecom BSS solution can marshal powerful synergies between network knowledge and comprehensive subscriber and product data to ensure subscriber- and network-aware traffic management and charging for any service – communications, OTT, M2M, Cloud. These synergies facilitate automated multi-channel (including social media) real-time marketing and active customer management to deliver a personalized and consistent customer experience across any touchpoint – irrespective of payment type.
Whatever your current business needs, Comverse ONE’s modular deployment modes and out-of-the-box, TM Forum Business Process Framework certified, end-to-end business processes ensure that the solution can be deployed efficiently, reducing integration and customization needs while providing the flexibility to evolve quickly as needs change.
By leveraging a dynamic computing infrastructure based on server consolidation and virtualization, Comverse ONE is able to meet the varying needs of the network and IT departments while providing cloud readiness and economies of space, power and cooling.
For more information on Comverse ONE and related business support solutions (BSS), see the following topics: