IPTV International journalist Steve Gold spoke to Birger Thorburn, Comverse's Billing CTO in EMEA, about what communication service providers should know before turning into a multi-service, quad play provider. Birger's strongest message was that there needs to be a good customer experience in all aspects of a CSP’s dealings with their customers, whether on the billing, customer support or fault management side of things.

AVP of Comverse Billing Group Marketing, Alice Bartram, was interviewed by Wireless Week about the launch of its new Comverse® ONE™ Billing and Active Customer Management solution, built around a single data model and single product catalog.

This interview with Stuart Eveleigh, Comverse's new Managing Director of its Africa office, focuses on the company's plans to turn around business in emerging markets.

The journalist covered how Comverse succeeded this week in completing its mission for payment convergence.

Convergence in the telecom industry is happening – in more ways than one. Convergence cuts across multiple dimensions to include networks (wireline, wireless, IP-based), services (voice, data, video, content), payment types (prepaid, postpaid, nowpaid) and customers (business, consumer).

Comverse's Billing CTO in APAC speaks about what operators need to concentrate on is the quality of the customer experience in the sphere of billing. Yet improving the customer experience depends on the abilities of a back-office to provide a billing system that satisfies customers.