Technical support and maintenance are key to our relationship with our customers. Comverse support engineers are experts in carrier-class network architecture, IP routing, and VoIP protocols. The team is on-hand at all times* to support all business critical operations and enable operators and service providers to ensure service level agreements.
Maintenance and Support*
- Global Coverage: standard, extended or 24x7 hours
- Level 1, 2 or 3 technical support
- Hotline
- Software updates and maintenance releases
- Spare-parts inventory and management
- Sophisticated Log/Track system for prioritization and tracking of open issues
- Project-based onsite technical support
* According to level of contract signed