Technical support and maintenance are key to our relationship with our customers. Comverse Converged IP Communications support engineers are experts in carrier-class network architecture, IP routing, and VoIP protocols. The team delivers ongoing support for business critical operations to enable operators and service providers to ensure service level agreements.
Maintenance and Support*

• Global Coverage: standard, extended or 24x7 hours
• Level 1, 2 or 3 technical support
• Hot-line
• Software updates and maintenance releases
• Spare-parts inventory and management
• Sophisticated Log/Track system for prioritization and tracking of open issues
• Project-based onsite technical support

* According to level of contract signed