Comverse offers an off-the-shelf service platform for delivering telephony services over broadband networks.
Initially implemented by service providers to deliver telephony and broadband services over DSL or cable, the Comverse Netcentrex IP Telephony solution is also used by WiMAX service providers and by PSTN operators for migrating the PSTN network to a next-generation telephony network.
Now that high speed 3G and 4G data networks are becoming available, mobile operators are also implementing IP Telephony solutions to provide a complete mobile broadband and mobile VoIP value proposition to their customers.
The same Comverse service platform also enables broadband operators to tackle the enterprise market segment by providing telecommunication lines to enterprises including PBX connection, IP Trunking, and hosted PBX services, IPCentrex. In addition, the IP Telephony platform can be combined with desktop business applications (Microsoft, Lotus collaboration tools…) so that Unified Communications services are delivered.
The Comverse IP Telephony solution has already been deployed by more than 50 operators, representing an installed base of over 7 Million VoIP lines worldwide.
Support of Unified Communications
Unified communications allow enterprises to optimize business processes and improve productivity and efficiency by . Unified communications require to tightly integrate enterprise hosted telephony service with key enterprise applications such as conferencing, messaging and mobility solutions.
Comverse is focusing on two unified communication main lines:
- Fixed-mobile convergence
- Voice-IT integration
By working with major unified communications solution manufacturers, Comverse is able to deliver the following unified communications services & features:
- Unified Messaging:
- A single mailbox to send and receive emails, voicemail, fax and SMS
- Consultative speech interfaces (IVR)
- Consolidated Presence Information and Secure Instant Messaging (IM):
- The status of the end-user phone is integrated in real-time to the traditional presence information enabling users to see if their colleagues are already engaged in a telephony call
- Computer Telephony Integrated (CTI) Advanced Services:
- Advanced PC-client embedding softphone capabilities
- Remote call control: end-users can remotely control and manage the incoming and outgoing calls of their enterprise phones
- Front desk functions: caller identification and automatic display of the corresponding Outlook contact sheet, automatic creation of journal entries with a call-back feature
- Conferencing and Collaboration:
- Voice & video personal conferencing
- Collaborative tools: desktop, application and document sharing
- Mobility:
- Fixed-mobile simultaneous ringing
- Fixed-mobile call hand switching