Comverse Global Services delivers mission-critical support services designed to optimize the ongoing operational performance of your Comverse solution for maximum availability. Delivered globally by highly skilled and experienced professionals, Comverse services combine centralized centers of expertise together with local rapid response and preventative support professionals to protect your investment and improve operational efficiency. Comverse provides an array of SLA packages that are suited to your business needs, and proactive services that ensure smooth on-going operations.
This Service category includes the following services:
- Software Support Services: Post deployment support as part of 3 different SLA offerings, including 24x7 call center and online support and maintenance releases.
- Hardware Support Services: For selected software products, associated hardware support services, including management of spare parts inventory.
- Proactive Maintenance: Specialized preventative maintenance activities designed to enhance operational performance, including system health-check site audits, root cause analysis, etc.
- Expert Staffing: Short-term and long-term engagements to provide specialized expertise often on client site.
- Specialized Certification: Permanent capability available to provide a variety of certification programs from handsets to HW platforms.