Recently, it seems that to gain attention in the telecom industry these days, one must add the “2.0” suffix to everything. We have barely started figuring out the implications of Web 2.0 on our lives, when new 2.0s are being thrown upon us, such as Voice 2.0, SMS 2.0, IMS 2.0, Parents 2.0 and more. The industry is suffering from a severe overuse of the “2.0” expression, to the point that it crossed my mind that I should sign this article as “Daphna 2.0”.

In mature markets, operators are looking to dramatically reduce operational expenditures to offset the increasing demand and cost of marketing activities and new services.

Call Completion services help to generate calls that would have otherwise been lost to the operator. We estimate based on our field findings that by deploying a Call Completion solution, an operator will realize an additional 20 -25% of returned calls.

Replacing a legacy system for postpaid billing with Comverse Kenan FX gave CTM, a full telecom operator with wireline, mobile and Internet services, flexibility to face its competition with quick market responses, new tariff plans, and forward-looking convergence strategies.