Transition both your prepaid and postpaid services to a single Comverse ONE deployment. Enjoy increased efficiency right from the outset, and the ability to offer your customers the advantages of hybrid accounts.
Both new operators as well as established operators -- after struggling to maintain multiple systems -- have adopted this deployment mode to eliminate the costs and the customer care headaches associated with multiple systems.
This deployment mode captures the full extent of the value of ordering, billing and customer management functionality that has been unified around one data model rather than a collection of systems each with their own data model. With one product catalog that spans the entire solution, the full power of the system is made accessible to you. Portions of your BSS infrastructure do not have to be reduced to the “lowest common denominator” to accommodate other parts. By leveraging one data model, you benefit from active customer management so you can manage your customers consistently in a real-time, interactive manner – across any touchpoint (web, call center, device, IVR).
Comverse ONE also has extended Active Customer Management™ with revenue-accelerating CRM functionality including: Sales Force Automation, Campaign Management and Case and Interaction Management for operators to benefit from effective lead management and tight prospect-to-cash cycles. This functionality utilizes the Comverse ONE unified data model and single product catalog, bringing a consistent customer experience up front to the sales process.
