This position associate with managing existing clients (on-going business) as well as getting new business in a pre-defined territory. The candidate will produce consistent, accurate activity and sales reporting using the company’s standardized tracking and reporting tools (pipeline and other processes) to communicate, inside sales and outside sales teams.
Responsibilities
1) Achieve quarterly/ annually sales targets, achieving account penetration and maintaining territory coverage.
2) Develop and implement an annual business plan supporting of quota and market share growth report on a quarterly basis.
3) Manage Booking, Revenue and Collection targets
4) Develop account penetration strategies for key target accounts and provide management with a quarterly report of progress
5) Develop and maintain consultative sales relationships with all key buying influences in each account, including multiple levels within the customer's organization.
6) Maintain complete knowledge of each account's current and long-term purchase plans and objectives, keeping management informed of all changes in plans, objectives and key buying influences.
1) A proven record of selling and delivering business IT or BSS/OSS projects for Telcom market
2) Demonstrable ability to maintain relationships at an executive level.
3) Experience of working
4) Strong demonstrated personal leadership and analytical skills
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Our company is seeking an Account Manager, Billing Sales who will work with the installed base in Mexico and Central America to develop existing business and prospect new sales to existing accounts, working jointly with existing regional account teams. The BSE will use existing tracking and reporting tools to communicate with inside and outside sales teams.
Responsibilities:
1) Achieve annual sales targets associated with the company's billing product portfolio, increasing account penetration and maintaining territory coverage.
2) Develop and implement an annual business plan that meets annual quota and specified market share growth.
3) Develop account penetration strategies for key target accounts and provide management with a quarterly report of progress.
4) Develop and maintain in-depth knowledge of products in the company's billing portfolio.
5) Develop and maintain consultative sales relationships with key buying influencers at all levels in each account.
6) Monitor each account's current and long-term purchase plans and objectives, keeping management informed of all relevant changes and developments.
Candidate Profile:
1) A proven record of selling and delivering IT or BSS/OSS projects for the Telcom market in Mexico.
2) 10 or more years of sales experience in developing existing business and prospecting new sales opportunities to existing accounts.
3) Ability to develop business relationships at an executive level.
4) Experience of working internationally across the Mexican and Central American region.
5) Strong personal leadership and analytical skills.
6) A team player with excellent interpersonal skills and the ability to work with executives within both Comverse and potential client organizations.
7) Creativity in proposing and evaluating new business possibilities.
8) A sense of urgency and impatience with the status quo.
9) Ability to work well within a dynamic matrix organization.
10) Highest standards of ethical behavior.
Comverse is an equal opportunity/affirmative action employer.
Please email resumes to jobs-americas@comverse.com indicating Account Manager, Billing Sales -Mexico in the subject line of the email.
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Job Description:
- Drive sales of Avatars solution; focus is in EMEA but the responsibility will be on all regions.
- Control and assure sales plan execution and implementation. Lead all aspects of the Avatars sales process (together with the AM) - strategy, proposals/RFP, pricing strategy, commitment, negotiations etc.
- Establish influence at the senior level of the potential customers.
- Engage with the customer staff to develop business justification, technical requirements, and the required relationship to enable sales.
- Identify, initiate and suggest ways to drive new opportunities and expand the Avatars business, including planning and execution of penetration strategy for all target accounts.
- Report directly to the BU manager.
Job Requirements:
Experience:
- Relevant international experience (sales and/or presale) in the Telecom industry, including VAS, preferably in EMEA region.
- Extensive experience in Customer Facing positions.
- Business and Commercial experience and knowledge.
- The position requires frequent traveling.
Skills and Character:
- Ability to develop effective relationships – both with customers and with colleagues.
- Ability to “push” across all levels within the customer and within Comverse.
- Sales oriented – result driven, proactive and with “Can Do” approach.
- Excellent presentation and communications skills.
- Leadership and team work skills.
- Fast learning, ability to prioritize.
- Self-motivated and high learning capabilities.
Education:
- Relevant technological or business education.
- MBA – an advantage.
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This is a management position involving frequent interaction with the highest levels of both Comverse and Customer organizations. Responsibilities include development and management of customer-specific recovery plans as well as the institution of lessons learned and process improvements. The position operates as a Trusted Advisor to Comverse customers. The individual will have broad responsibilities in leading teams involving members from all disciplines, key suppliers/partners, and external customers to the solution of complex customer problems. A priority will be given to proactive measures to anticipate and resolve customer issues before they adversely affect the customer. This position has authority to substantially affect the relationship between the company and customer.
You will lead in-service teams maintaining software/hardware solutions for Comverse Tier 1 (carrier class), North American telecommunications providers.
The position is an individual contributor role, with some matrix management responsibilities. However, you may be asked to mentor other CMs as they are assigned to related projects.
KEY OBJECTIVES/ACTIVITIES:
• Partner with account teams for all assigned accounts to better understand and strengthen Comverse / Customer relationships.
• Conduct quarterly performance reviews and other customer meetings to review service performance for each product at assigned accounts.
• Ensure support plans are in place prior to in-service transition for all new product deliveries to assigned accounts.
• Maintain an action register for each assigned account containing all Service Management and Customer Sat related action items.
• Serve as 7x24 escalation point for service escalations for all assigned accounts (dedicated CM only).
• Conduct Customer KOM for Service
• Communicate value of Comverse service offerings to assigned accounts throughout the year via quarterly meetings, status reports, and other means.
• Review and approve all service contracts for assigned accounts (new accounts / products and renewals).
• Having wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways.
• Maintain a productive, long term, relationship with customers through proactive one on one communications, via phone calls, email, weekly conference calls, and customer visits.
• Maintain a productive relationship with Comverse Sales, Marketing, Engineering and Service Associates through regular communications and face-to-face meetings.
• Develop strong internal relationships critical to the timely and accurate problem isolation and resolution, built upon professional trust and integrity.
• Lead a virtual team consisting of members from all disciplines including engineering, manufacturing, sales, quality, service, marketing, key suppliers/partners, and customers.
• Provide updates to Customer and Comverse Senior Management as required.
• Escalate all issues requiring management awareness and/or assistance.
• Ensure strong Comverse internal communication relative to the escalation process.
• Initiate proactive problem avoidance by monitoring key customer satisfaction metrics and commonly reported problems.
• Pro-actively manage internal Comverse teams to meet SLA compliance requirements.
• Pro-actively manage ticket volume and customer communications in order to ensure minimum penalties enacted due to SLA non-compliance.
• Pro-actively manage SLA compliance improvement initiatives within Comverse.
• Conduct negotiations and discussions involving internal associates, partners, customers, and external suppliers.
• Organize daily activities as required to resolve problems for a group of customers simultaneously.
• Perform other duties and responsibilities as assigned by Comverse management.
• Proven ability to work in a high stress environment while maintaining a positive professional attitude, with a passion for solving customer’s problems.
• Ability to manage up as well as down in an organization with sensitivity to organization politics and goals/objectives.
• Ability to recognize opportunities for process innovation.
• Present account status to internal and external customers.
EXPERIENCE AND EDUCATION:
• BS/BA or equivalent professional experience.
• Minimum 8 years related experience, preferably in a professional or customer service environment or project and problem management.
• Preferably 3 years Project management experience
• Excellent oral and written communications skills.
• Demonstrated leadership capability.
• Detail oriented
• Conflict resolution
• Technical background recommended
• Minimum 15% travel required.
• Self motivated individual requiring little or no supervision
• Proficient with Microsoft Office tools
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Job Title: Consulting Project Manager
Division: KBS (Kenan Billing Solutions)
Location:
The position is located in Rome, Italy.
Job Description:
Project Manager will manage a project, a team and a client on software implementation. They are responsible of the delivery of the project according to a planning and milestones. Projects span all sectors of the communications industries including Wireline Telephony, Mobile, Broadband, and Internet Services.
The position of Project Manager reports directly to one of the Program Managers in Emea and assists in the day-to-day delivery of Comverse Billings & Customer Care Systems applications to customers. Responsibilities fall into the following categories:
• Project Consulting
• Planning
• Management
• Deliveries
Project Consulting
• Ensure that projects undertaken in the Emea region conform with Comverse methodology standards.
• Help develop solid relationships with the client project manager and team members to ensure good communication and co-operation on the project, and to prevent escalating issues.
• Establish good working relationships with third party members of the Project Team (e.g. Integrators, vendors)
Analysis
Participate in the analysis of project & customer requirements. Broadly, analysis will take place in the following functional areas:
• Definition of Products & Rates
• Discounting
• Graphical User Interface (GUI)
• Message Guiding and Rating
• Bill Production
• Payments
• Financials
• Orders
• Application Program Interfaces (APIs)
Contribute to writing Integration Points Analysis document(s) for the project. Work with project staff and Comverse development staff for submission of Comverse application task lists.
Job Requirements:
Key Skills
The following behaviors and skills are required for effective performance of the role:
Flexibility
Effective time management.
Excellent customer facing skills.
Team Player – prepared to educate and pass on skills to other members of the team.
Analytical skills
Capable of self management, managing people, managing customer and managing project.
Qualifications
A strong academic record is required, preferably in Computer Science or another quantitative concentration. Successful candidates possess strong management backgrounds, excellent communication and interpersonal skills.
Experience with UNIX, C, C++, Java, SQL, and Oracle is required.
Experiences in management of large integration projects would be highly desirable.
Italian and English language is a must.
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Job responsibilities:
- NGVM, tier 4 level, specialist.
- Provides highly visible customer support through the performance of providing support for on-site installation, and servicing and repair of complex equipment and systems, on site and remote.
- Providing technical support to field engineers, technicians and product support who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, and/or complex software.
- Responding to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
- Reporting design, reliability and maintenance problems or bugs to design engineering/software engineering.
- Providing customer installation and training.
- Providing support to customer/users where the product is highly technical or sophisticated in nature.
- Providing highly visible customer support through the performance of on-site installation, servicing and repair of complex equipment and systems.
- Checking out and approving operational quality of system equipment.
- Instructing customers in the operation and maintenance of the system.
- Serving as company liaison with customer on administrative and technical matters for assigned projects.
- Interpreting customers’ needs and clarifying if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.
Job requirements:
· Typically requires a minimum of 8 years of related experience. In some companies, the requirement will be less. At this level, graduate coursework may be desirable.
· Fluent English; Spanish is desirable.
Comverse is an equal opportunity/affirmative action employer.
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Job Title: Customer Support Engineer
Location:
Denver, CO
Job Description:
Candidate will be responsilbe for providing technical support for Kenan suite of applications. Will work with customer to understand and document technical software problems, perform bug verification, communicate details to development. Once problem is fixed by development ,responsible for installing and testing to ensure correct fix. Will work with customer to schedule and deliver releases for one or more products. May track and report on configuration management activities. .Will maintain a productive and healthy relationship with internal and external customers.
Job Requirements:
- Ability to apply IT knowledge of various applications and operating systems for software and hardware.
- Understanding of client server architecture and relational databases such as UNIX and Oracle/Sybase.
- Ability to operate across several computer platforms and environments.
- Ability to analyze problems and determine causes and resolution.
- Strong interpersonal skills and ability to interface with client.
- Strong oral and written communication skills.
NEW GRADS WELCOME: BS Comp. Sci., Eng.
Technical Knowledge Desired: UNIX, SQL, HTML, Oracle, Java, C, C++, Shell scripting
· Great capacity for customer interaction and conflict resolution.
· Great Trouble-shooting skills.
· Proactive attitude.
· Ability to work in a team environment.
· High sense of responsibility and ability to learn.
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Job Description:
- NGVM, Tier 4 level specialist.
- Provides highly visible customer support through the performance of providing support for on-site installation, and servicing and repair of complex equipment and systems, on site and remote.
- Providing technical support to field engineers, technicians and product support who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, and/or complex software.
- Responding to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
- Reporting design, reliability and maintenance problems or bugs to design engineering/software engineering.
- Providing customer installation and training.
- Providing support to customer/users where the product is highly technical or sophisticated in nature.
- Providing highly visible customer support through the performance of on-site installation, servicing and repair of complex equipment and systems.
- Checking out and approving operational quality of system equipment.
- Instructing customers in the operation and maintenance of the system.
- Serving as company liaison with customer on administrative and technical matters for assigned projects.
- Interpreting customers’ needs and clarifying if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.
Job Requirements:
· Typically requires a minimum of 8 years of related experience. In some companies, the requirement will be less. At this level, graduate coursework may be desirable.
· Fluent English; Spanish is desirable.
Comverse is an equal opportunity/affirmative action employer.
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Responsibilities of Position:
Provide in-depth expertise in specific products and technologies to support in-service issues. Accept technical escalations from lower level engineers. Provide mentoring and knowledge transfer to lower level engineer. Intercept escalation of technical in-service issues before going to Tier 4 or R&D. Provide documented procedures and solutions such as TAC Flashes, MOP's and WBA's.
Minimum Qualifications/Experience:
Bachelor's degree or equivalent in technical field. 5+ years experience providing technical support services in a customer-facing environment. Excellent oral and written communications and command of the English language.
Desirable Skill & Success Factors:
Specific experience supporting Comverse Voice products is very highly preferred. Specific experience with legacy and new generation MxU platforms and software id highly desired.
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Responsibilities of Position:
Development and maintenance of Database Triggers, Stored Procedures, database creation and maintenance, conversions and upgrades. Write scripts for database changes in schema, stored procedures, triggers, etc. Wrtie custom scripts in short time for customer needs using SQL, PL/SQL in Unix, test and deliver with instructions and support execution process.
Minimum Qualifications/Experience:
Database development skills: writing stored procedures and triggers. Candidate will possess knowledge of techniques for copying databases between systems, and techniques for unloading/loading data to/from databases. Experience in Oracle OPS and/or RAC. Replication and Snapshots, client server programming, Strong SQL tuning skills.
Desirable Skill & Success Factors:
Skills: Oracle DB 8/8i/10g, SQL, Pl/SQL, Stored Procedures/Triggers Development, SQL Tuning, UNIX/Shell Scripts, Perl, C/C++/PRO*C, Logical and Physical Data Modeling, Telecommunications
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Job Description:
- Develop & maintain the LOB components’ databases (MRE, OMAP, Shield).
- Development over Solaris/Linux/UnixWare platform.
- Responsibility for supporting customers including problem analysis.
- Active involvement in full cycle of software development from design, implementation, unit testing and integration test, and problem solving.
- Interaction with project managers, Tier4 and other R&D representatives.
Job Requirements:
- B.Sc. (or equivalent) degree in computer science.
- At least 4 years of experience as DBA.
- Deep technological background.
- Experience in Oracle 8i and 9i.
- Knowledge in Oracle 10g - advantage.
- Experience with Oracle RAC.
- Experience in Solaris/Linux/UnixWare programming.
- Experience with Oracle Discoverer - advantage.
- Knowledge of Java - advantage.
- Knowledge of SNMP protocol – advantage.
- Knowledge in XML - advantage.
- Strong technical capabilities and a broad perspective - the ability to lead development tasks from requirements phase through design and implementation.
- Wide overview for system components (Able to see the big picture).
- High problem analysis and problem solving skills.
- Emphasis on quality, development standards and tidiness.
- Team Player with good interpersonal skills.
- Self learning skills.
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Job Title: Deployment Engineer
Division: Deployment
Group: Solutions Deployment
Location:
The position is located in Mt. Laurel and reports to Sanjay Gupta
Recruiter: Howard Daniels
Job Description:
This person will be primarility working in North America and will be engaged in installing, troubleshooting and testing the release provided by R&D and report any anamolies found, MOP writing and walkthrough with customer and working with Managed Ops to hand this release to them with proper documentation.
Job Requirements:
Bachelor of Engineering (Electronica, Electrical, Computers), 2-5 yrs of experience, IBM and Networking knowledge is a plus (not req
- Signaling knowledge (SS7) and basic unix commands
- Working knowledge of Hardware like HP, IBM , Nortel
- Sql and oracle understanding
- Good reporting skills and communication skills (English)
5. positive attitude and Can do approach
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Responsibilities of Position:
The Development Integration group is responsible for integration of all subsystems and components of the various deployment modes of the billing systems - Converged, Postpaid-only, Prepaid-only, etc. The manager must have an excellent understanding of the overall system architecture and the design of its various components, subsystems, and capabilities. The manager also needs to have working knowledge of all sub-system configuration and provisioning of the converged system.
This is a highly technical and hands-on position. The employee must have a well-rounded computer engineering backround. A broad knowledge of many areas of computer systems is needed- distributed computing, various operation systems, databases, SW architecture, HW architecture, real-time systems, and high-availability systems. The manager will oversee or lead a team of development integration engineers focusing on a set of functional areas. The manager also will worl very closely with the development team and the architecture team on an ongoing basis to identify, report and resolve any integration issues.
-Direct software integration activities across different development organizations. Provide technical leadership to the team members.
-Identify interfaces and integration points in the overall system, working with architecture and development team to ensure their proper analysis, design and implementation.
-Oversee adherences of deliveries to documented interfaces and integration flow/scenario during the development cycle.
-Design, implement and execute comprehensive Development Integration Test to validate major end-to-end flows and the basic functionality of the features are working as product specification.
-Assist Development in the design, planning, support implementation of unit integration and sub-system integration tests.
-Design and develop tools/simulators needed for interface testing.
-Analysis of software problems related to interface and integration points.
Minimum Qualifications/Experience:
-Integration and problem solving experience with system-wide view, from end to end.
Working Knowledge of the following areas:
Required: Linux/Unix & Oracle DBA & Script Languages (shell, Perl, etc.)
Preferred but not required:
-Web server technologies: (Apache) & Client technologies: HTML, DHTML, JavaScript
-Network knowledge (HTTP/UDP/TCP)
-Java C++
-Overall system knowledge (both functional and architectural) for RTBS or FX.
-Highly motivated, self driven, team leader with proven interpersonal and communication skills.
-Strong analytical skills and fast learner.
-Working knowledge of converged billing system configuration of all software.
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Responsibilities of Position:
Pre-sale product expert.
Minimum Qualifications/Experience:
BS, 10 years experience.
Desirable Skill & Success Factors:
Comverse Voicemail technical knowledge.
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Responsibilities of Position:
The individual performing this job provides development of protocol applications for the IPF / IP Core layer of the SLU/SNCP.
Technical Skills:
Required:
-Knowledge and experience with telecommunications protocols i.e.: SS7, CAMEL, WIN, INAP, ISUP, TUP, TCAP, as well as protocols in the IMS domain SIP and DIAMETER.
-Languages and OS: C/C++, Unix, Linux, Java
Minimum Qualifications/Experience:
Experience: 4 or more years
Education: BSCS or BSEE, but other degrees are acceptable if experienced
Skills: Able to communicate well, work independently; demonstrate initiative. Understanding complex interactions between communication network elements and system components. Experience with performance and high availability and real time aspects of application development.
Desirable Skill & Success Factors:
Desired:
-Kornshell, Perl, Rational Rose, XML. Telephony and IP networks experience. Java Servlet Technology.
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Job Title: IT ERP Finance and HR Analyst
Division: Corporate Operations
Location:
The position is located in Wakefield, MA
Job Description:
• Responsible for End 2 End financial information systems support in the Americas region.
• Provide professional financial leadership to all projects and activities that involves AMD financial users and processes.
• Responsibility on the following financial application solutions: Budget, Order to cash, Project accounting, Receivables, Payables and General Ledger, and Revenues and pipeline)
In addition; if required; the position will include involvement in other ERP areas as HR, OPS.
• Responsibility includes the following main activities:
o Support on going activities and training
o Participate in projects to support local issues and activities such as requirement gathering, conducting CRP’s, issuing designs, performing set-ups etc.
o Manage local projects as a project manager and as a system analyst.
o Active involvement in required local/non-local implementations as an implementer and as part of the IT financial team.
• Position includes frequent interaction with a wide range of position holders in the organization.
• This position reports to the IT financial team leader in TLV.
Job Requirements:
• B.A in Economics / Business Administration / Accounting.
• At least 3 years of experience in an international Hi-tech Company
• Budget and control background (an advantage)
• Excellent interpersonal, communications & customer relations skills.
• Well professional knowledge and expertise of Oracle-ERP financial modules (as mentioned above), PRS, MS office applications.
• Technical skills and experience (TOAD/PL/SQL) including full control in ADI and Discoverer.
• Well experiences in Oracle FI ERP modules implementations in a global and multi-Organization company.
• Knowledge or experience in Oracle HR modules (an advantage)
• Knowledge and understanding of financial statement reports business perspective.
• Creative problem-solving
• Strong ability to independently self management, ability to lead, coach and users
• Proven ability to manage multiple tasks with shifting priorities and timeframes
• Ability to lead and monitor in matrix organization
• Highly motivated, thorough and details oriented
• Excellent English (verbal and written)
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Job Title: Graduate Consultant
Division: KBS (Kenan Billing Solutions)
Location:
The position is located in Rome, Italy.
Job Description:
Graduate consultant will work in a large team to manage all areas of client interaction on software implementation. They perform analysis, and employ targeted development using state-of-the-art technologies. Projects span all sectors of the communications industries including Wireline Telephony, Mobile, Broadband, and Internet Services.
The position of Graduate Consultant reports directly to one of the Project Manager of the project and assists in the day-to-day delivery of Comverse Billings & Customer Care Systems applications to customers. Responsibilities fall into the following categories:
• Analysis
• Configuration and Technical Support
• Software Development
• Testing
Analysis
Participate in the analysis of project & customer requirements. Broadly, analysis will take place in the following functional areas:
• Definition of Products & Rates
• Discounting
• Graphical User Interface (GUI)
• Message Guiding and Rating
• Bill Production
• Payments
• Financials
• Orders
• Application Program Interfaces (APIs)
Contribute to writing Integration Points Analysis document(s) for the project. Work with project staff and Comverse development staff for submission of Comverse application task lists.
Configuration and Technical Support
Support the installation of Comverse application at customer premises and work with the customer to configure the system to meet the customer requirements. Where appropriate, participate in the design of any modifications or additional functionality for the billing and customer care or related software interfaces. Liaise with the Development organisation in the subsequent design and development stages.
Ensure that the installed software is tested appropriately in the customer environment; support customer testing efforts and third-party integration activities as agreed.
Software Development
Design and develop customized applications for integration with other customer systems/products, like CRM, General Ledger, Data Warehouse, etc. Technologies applied can be java, SQL, C, C++, etc…
Project Health & Success
• Ensuring that the project functional commitments in your area of responsibility are met on or before schedule, and that by the completion of the project, the customer is able to successfully operate their billing & customer care solution
• Participation in project audits at key points in the project life cycle (pre-kick-off, solution design review, data model review, bill format design review, pre-production readiness review, approval design and status, etc.) and working to ensure their success
• Communication of potential issues to project/program management along with actions taken and recommendations to resolve
Communication
• Ensuring that status of your areas of responsibility is communicated to the project manager on a regular basis
Co-operation with Systems Engineering and other internal organization to ensure appropriate prioritisation and response to customer requests
Job Requirements:
Key Skills
The following behaviors and skills are required for effective performance of the role:
Flexibility
Effective time management.
Excellent customer facing skills.
Team Player – prepared to educate and pass on skills to other members of the team.
Analytical skills
Capable of self management.
Qualifications
A strong academic record is required, preferably in Computer Science or another quantitative concentration. Successful candidates possess strong technical backgrounds, excellent communication and interpersonal skills, and a desire for a hands-on technical role.
Experience with UNIX, C, C++, Java, SQL, and Oracle is required.
Experiences in large integration projects would be highly desirable.
Italian and English language is a must.
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Job Title: Junior Project Consultants
Division: KBS (Kenan Billing Solutions)
Location:
The position is located in Rome, Italy.
Job Description:
Technical consultants will work in a large team to manage all areas of client interaction on software implementation. They define solution requirements, perform analysis, and employ targeted development using state-of-the-art technologies. Projects span all sectors of the communications industries including Wireline Telephony, Mobile, Broadband, and Internet Services.
The position of Consultant reports directly to the Project Manager of the project and assists in the day-to-day delivery of Comverse Billings & Customer Care Systems applications to customers. Responsibilities fall into the following categories:
• Project Consulting
• Analysis
• Configuration and Technical Support
• Software Development
Project Consulting
• Ensure that projects undertaken in the Emea region conform with Comverse methodology standards. Provide customers with insight and recommendations with regards to the configuration of Comverse applications and industry business practices.
• Help develop solid relationships with the client project team members to ensure good communication and co-operation on the project, and to prevent escalating issues.
• Establish good working relationships with third party members of the Project Team (e.g. Integrators, vendors)
Analysis
Participate in the analysis of project & customer requirements. Broadly, analysis will take place in the following functional areas:
• Definition of Products & Rates
• Discounting
• Graphical User Interface (GUI)
• Message Guiding and Rating
• Bill Production
• Payments
• Financials
• Orders
• Application Program Interfaces (APIs)
Contribute to writing Integration Points Analysis document(s) for the project. Work with project staff and Comverse development staff for submission of Comverse application task lists.
Configuration and Technical Support
Support the installation of Comverse application at customer premises and work with the customer to configure the system to meet the customer requirements. Where appropriate, participate in the design of any modifications or additional functionality for the billing and customer care or related software interfaces. Liaise with the Development organisation in the subsequent design and development stages.
Ensure that the installed software is tested appropriately in the customer environment; support customer testing efforts and third-party integration activities as agreed.
Software Development
Design and develop customized applications for integration with other customer systems/products, like CRM, General Ledger, Data Warehouse, etc. Technologies applied can be java, SQL, C, C++, etc…
Project Health & Success
• Ensuring that the project functional commitments in your area of responsibility are met on or before schedule, and that by the completion of the project, the customer is able to successfully operate their billing & customer care solution
• Participation in project audits at key points in the project life cycle (pre-kick-off, solution design review, data model review, bill format design review, pre-production readiness review, approval design and status, etc.) and working to ensure their success
• Communication of potential issues to project/program management along with actions taken and recommendations to resolve
Communication
• Ensuring that status of your areas of responsibility is communicated to the project manager on a regular basis
Co-operation with Systems Engineering and other internal organization to ensure appropriate prioritisation and response to customer requests
Job Requirements:
Key Skills
The following behaviors and skills are required for effective performance of the role:
Flexibility
Effective time management.
Excellent customer facing skills.
Team Player – prepared to educate and pass on skills to other members of the team.
Analytical skills
Capable of self management.
Qualifications
A strong academic record is required, preferably in Computer Science or another quantitative concentration. Successful candidates possess strong technical backgrounds, excellent communication and interpersonal skills, and a desire for a hands-on technical role.
Experience with UNIX, C, C++, Java, SQL, and Oracle is required.
Experiences in large integration projects would be highly desirable.
Italian and English language is a must.
Apply to this job
Job Description:
• Responsible for End 2 End financial information systems support in the Americas region.
• Provide professional financial leadership to all projects and activities that involves AMD financial users and processes.
• Responsibility on the following financial application solutions: Budget, Order to cash, Project accounting, Receivables, Payables and General Ledger, and Revenues and pipeline)
In addition; if required; the position will include involvement in other ERP areas as HR, OPS.
• Responsibility includes the following main activities:
o Support on going activities and training
o Participate in projects to support local issues and activities such as requirement gathering, conducting CRP’s, issuing designs, performing set-ups etc.
o Manage local projects as a project manager and as a system analyst.
o Active involvement in required local/non-local implementations as an implementer and as part of the IT financial team.
• Position includes frequent interaction with a wide range of position holders in the organization.
• This position reports to the IT financial team leader in TLV.
Job Requirements:
• B.A in Economics / Business Administration / Accounting.
• At least 3 years of experience in an international Hi-tech Company
• Budget and control background (an advantage)
• Excellent interpersonal, communications & customer relations skills.
• Well professional knowledge and expertise of Oracle-ERP financial modules (as mentioned above), PRS, MS office applications.
• Technical skills and experience (TOAD/PL/SQL) including full control in ADI and Discoverer.
• Well experiences in Oracle FI ERP modules implementations in a global and multi-Organization company.
• Knowledge or experience in Oracle HR modules (an advantage)
• Knowledge and understanding of financial statement reports business perspective.
• Creative problem-solving
• Strong ability to independently self management, ability to lead, coach and users
• Proven ability to manage multiple tasks with shifting priorities and timeframes
• Ability to lead and monitor in matrix organization
• Highly motivated, thorough and details oriented
• Excellent English (verbal and written)
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Job Title: Oracle Database Administrator
Location: Mt. Laurel NJ
Job Description:
This position is responsible for the development, support, and maintenance of Oracle database utilities for the lights out remote management of customer production databases for Comverse’s Highly Available (HA) prepaid billing product running on two node UNIX clusters using failover technology. These Oracle database utilities cover instance creation, monitoring, alarms, logging, job scheduling, backup/recover, security, performance, and database sizing. The scripts are written in UNIX Korn shell and utilize Oracle command line tools and utilities.
In the design process for new scripts the developer will be responsible to create Technical Requirements Documents, Detailed Design Documents, and Installation and Configuration documents as necessary along with Coding, Unit Testing, and Integrating the script into the product. These documents and deliverables should remain consistent with currently established DB-Core standards, practices, and procedures where they exist. The developer is responsible for scheduling and holding design reviews as needed to support the development processes. The Developer is also responsible for integrating these jobs with other groups within Core Engineering and CPG Development.
Once the construction is compete the developer will then support the deliverables as they move through DIT/PQA and are released to our customers as part of the company’s product suite. Once into production, support is provided as necessary to the Support Organization and Current release groups on both an in and after hours basis.
In this position the developer will work with and support the Architecture, Development teams, Core Engineering team, PQA teams, Documentation team, Current Release team, Sustaining Engineering team, Support Organizaton, and Educational Services teams to construct and support product deliverables for DB-Core.
Job Requirements:
The candidate should have knowledge and/or experience in the following areas:
• Oracle 10g and Oracle 8i Enterprise Server Editions.
• Oracle 8i is desireable.
• Remote Maintenance and Operational Oracle Database Administration.
• Real-time experience for a 7X24 HA real-time environment is desirable.
• Oracle 10g database HA capabilities.
• RAC experience would be considered a plus.
• Unix Raw Devices use with Oracle databases.
• Unix Korn shell scripting combined with Oracle command line tools and utilities to produce utility scripts for maintenance and monitoring of Oracle databases.
• Remote monitoring for a HA would be a plus.
• Managing scripts using a source code management utility.
• ClearCase would be a plus.
• Oracle resource analysis and capacity evaluation with respect to the physical construction of the UNIX environment to support the Oracle database instances.
• Oracle Production Operations and Backup/Recovery using Oracle (RMAN) with a recovery catalog.
• Testing of HA capabilities related to supporting five 9’s for availability.
• Operational and Performance monitoring for Oracle database instances.
• Working with Oracle and other vendors as necessary to research database topics and process Service Requests for product issues/bugs.
Qualifications and Experience:
• Minimum of 5 years of experience as a user of Solaris, HP, AIX, and/or Linux operating systems.
• Good knowledge of UNIX and/or Linux operating systems(s).
• Strong knowledge of performance tuning/monitoring is a plus.
• Proficient at scripting Oracle database utilities/jobs using ksh, SQL, and Oracle command line tools/utilities.
• Strong knowledge of Operational and Maintenance of Oracle database instances for remote management of Production environments is a plus.
• Experience scripting ksh scripts using Oracle command line utilities for the remote management and operations of Oracle databases would be a plus.
• Knowledge of Perl and Java is a plus.
• Proficient in design/architecture, development, test and maintenance of Oracle databases for remote management of production databases.
• Proficient in database backup and recovery procedures for Oracle using RMAN and UNIX ksh.
• Knowledgeable of application interfaces to database technology, for example embedded SQL, OCI, ODBC, and JDBC is a plus.
• Knowledge of application/database tuning, especially SQL query tuning is a plus.
• Knowledge of Oracle Security features and Advanced Security features is a plus.
Must be a very strong self starter and highly self motivated.
• Excellent written and verbal communication skills are required.
• Excellent people skills required.
• Some travel required.
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Job Description:
PDC Solution Engineer is responsible for the technical solution and customization of many Comverse products per customers’ requirements (TRILOGUE™, ImPact™, InSight 3, InSight 4, MCC, VideoMail, MTE, VM2MMS, Web Inbox and WPM). The tasks of the PDC Solution Engineer include:
- Supply engineering solutions for the messaging division customer projects.
- Summarizing costumers’ technical requirements.
- Analyzing feature-parity vs. installed systems – either Comverse or competitors.
- Deliver system specifications to customers, and negotiate it until accepted by the customer.
- Delivering technical workshops to customers.
- Representing customers’ development requirements to developers.
- Traveling abroad (to meet customers) once every 1-3 months.
Job Requirements:
- Over 2 years of experience in systems engineering.
- Over 3 years experience in communicating customers.
- Over 3 years experience as electronics or software engineer.
- B.A. or B.Sc. in electronic engineering, software engineering, or mathematics.
- Fluent English, good presentation skills.
- Ability to learn new material.
- Wide, yet detailed, view of systems.
- Ability to plan and track own work and schedule.
- Experience with MS Office and Visio.
- Familiarity with telecommunication operators requirements – advantage.
- Familiarity with telephony protocols - advantage.
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Responsibilities of Position:
Support the sales organization for billing opportunities. Develop and qualify prospects accounts or leads. Define and build ad hoc solutions for BSS/OSS complex environments. Support and respond assigned RFx. Support customer and marketing activities across Americas. Carry out demos, proof of concepts or prototypes for customers and partners. Lead the technical discussions in front of the customers.
Minimum Qualifications/Experience:
-Bachelor's degree is required in Engineering (Electronic, Telecom, Computer Science)
-English language: Fluent
Desirable Skill & Success Factors:
-Spanish language (Intermediate) is a plus
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Responsibilities of Position:
Support the sales organization for billing opportunities. Develop and qualify prospects accounts or leads. Define and build ad hoc solutions for BSS/OSS complex environments. Support and respond assigned RFx. Support customer and marketing activities across Americas. Carry out demos, proof of concepts or prototypes for customers and partners. Lead the technical discussions in front of the customers.
Minimum Qualifications/Experience:
-Bachelor's degree in Engineering (Electronic, Telecom, Computer Science)
-English language: Fluent
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Responsibilities of Position:
The candidate will provide technical and business consultative leadership throughout the life cycle of billing products and solutions sale (presale stage) and potentially other third party partners. The candidate will be involved from opportunity identification/discovery through solution formulating, customer interfaces, business proposals, & demos. The incumbent will work under the Presale solution director, and will collaborate with the billing sales team.
The incumbent will develop and articulate solutions based on a customer's strategic business objectives or technical requirements (RFP/RFI). The Presale solution candidate will develop the Comverse proposed solutions and pricing. The incumbent will prepare the RFP/RFI response & technical Solutions Architectural and will collaborate with other groups in order to build the pricing that associate with the proposals.
The incumbent will work closely with the LOB team as well as with the Billing sales team. The incumbent will stay current on technical specifications for hardware/software requirements of industry products through professional associations, trade journals, networking and associated training and seminars.
Minimum Qualifications/Experience:
-Telecom & Billing experience is a must - 5 years at minimum
-System Architecture & Design Skill
-Financial and business analyst experience
-Project Based Accounting Skills
-Project management skills
-Communication, facilitation and presentation skills
-Leadership skills
-Organizational skills and ability to prioritize multiple projects and deliverables
-Cross-Functional skills
-International & domestic travel is required
-BS in engineering, MIS or Management or MBA in field
-10 years as a solutions architect or systems engineer
-Proficiency in hardware, software and/or operating systems environments.
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Responsibilities of position:
• Increase market share by driving new Service Programs
• Lead Service aspects of sales process, including, bid strategy (RFQs) proposals, pricing strategy, commitment and support the content/price negotiation
• Identify, initiate, lead and execute Services Sales opportunities in North and Latin America
• Maximize the service sales in a designated region or customer segment
• Negotiate and finalize Support Contracts with Customers.
Minimum Qualifications/Experience:
• Experience
oPrevious experience with Telecom customers
Previous commercial and contractual negotiation experience.
oSales Experience
Service/Operations experience is plus
• Education -
oMBA - advantage
• Character
o Independent, entrepreneurial
oSales oriented
oSelf-motivated, internal drive for success
o‘absorbs’ responsibility, creative, thinks outside of the box
oSomeone with good interpersonal skills, a team player
oAbility to “push” across all levels and within Comverse’
• Skills and Expertise
o Verbal skills - Ability to stand before an audience and effectively deliver a coherent message
Ability to develop effective relationships with Comverse customers and sales force.
o Ability to plan, lead and execute complex processes
o Ability to tailor solutions (business wise) to meet customer needs
o Fluent in English, Spanish is a plus
oVerbal skills - Ability to stand before an audience and effectively deliver a coherent message
o Ability to develop effective relationships with Comverse customers and sales force.
o Ability to plan, lead and execute complex processes
o Ability to tailor solutions (business wise) to meet customer needs
Fluent in English, Spanish is a plus
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Job Title:
PRODUCT SALES EXPERT (PSE).IP COMMUNICATIONS
Division:
EMEA
Location:
The position is based in Madrid
Group:
IP Communications PSE Group
PSE Role Definition
Generate SALES for the designated products (LOB “Line of Business”) within the designated territory:
• Products are: MyCall Broadband IP Telephony (Pre-IMS and IMS), MyCall Converged Communications, IP Trunking, IP Centrex, IPTV, Open Media Platform and Mobile Enterprise Services.
• Territory: Spain and Portugal.
PSE Tasks:
• Plan - generate go-2-market for the respected product within the territory.
• Work closely with the Account Managers to identify opportunities, generate new sales processes and support them from process initiation through order and successful launch, ensuring booking and revenue recognition.
• Engage with the service provider’s staff to develop business justification, technical requirements, budget request and vendor selection process (RFP).
• Lead product aspects of sales process, including, bid strategy, proposals, pricing strategy, commitment and support the content/price negotiation
• Oversee the product aspects of project implementation and service launch.
• Feedback – to the LOB about the market needs, product offering, prices, competition. Consolidate product market requirements and influence the product roadmap.
PSE Responsibilities:
• Opportunity generation, follow up
• Pricing, proposals
• Offering definition per customer / opportunity
• RFP response
• Product Presentations, meetings
• Scope definition, content of the project
Skills:
• Superior degree in Telecommunications or Computer Science
• Specialized knowledge in the following technologies: SIP, IMS, SS7, H.323 and similar technologies.
• Mobile and fixed operators networks
• Between 5 and 10 years of experience, preferably in Customer facing positions within Telephony and IP Communications
• Strong technical background
• Spoken and written English and Spanish is a must
• Knowledge of French or Portuguese will be favored but is not essential
• Excellence Communication and presentation skills
Personal Qualities
• Customer oriented, Results driven
• Demonstrate flexibility and a “Can Do” attitude. Ability to tailor solutions (business/technically) to meet customer needs.
• Discipline to work to deadlines and making customer successful
• Self motivated, independent, autonomous and able to perform in a dynamically changing environment and organization. Strong cross-cultural skills
We offer an interesting and competitive package and the opportunity to work in Comverse the world’s leading provider of software and systems enabling network-based messaging and content value-added services, converged billing and IP communications. Comverse solutions generate revenues, strengthen customer loyalty and improve operational efficiency for over 500 communication service providers in more than 130 countries.
If you are interested in applying for this position, please send your CV and covering email/letter preferably in English.
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Job Title:Program Manager - Telecom Billing
Division:CBS Real Time Billing Division
Group: Deployment
Location:Mount Laurel, New Jersey
Recruiter: Howard Daniels
Responsibilities:
Responsible for leading a cross-functional Program Team in the construction of a Program Plan necessary to rollout a Core product. Leads Program Team Meetings and Readiness Reviews to monitor, measure and report on Team progress. Maintains the Program Action Item Log and Team schedule. Updates changes to Program Plan resulting from approved Change Requests. Provides input to weekly Core Program Status Reports. Works without supervision.
Job Responsibilities:
- Develops Program Plans.
- Develops Program Schedules, both baseline and updates, to reflect Departmental interdependencies for the life of the Program.
- Maintains Program Records according to the Program Management Process.
- Leads regularly scheduled Program Team Meetings, documenting and distributing meeting Minutes and assigning Departmental Action Items as required. Leads Program Readiness Reviews.
- Leads Program Team Close-Out Reviews.
- Provides Management with weekly assessments of progress of all assigned Programs, including summary of critical Team issues.
Qualifications:
- Bachelor’s degree or 5 years equivalent program management or technical experience.
- MBA desired.
- Software applications to produce Program records, such as MS Project, MS Word.
- Overview knowledge of voice processing systems and applications including hardware, software
- PBX/Centrex integrations and the Public Switched Telephone Network, Central Office Switching Systems and telecommunications transmission techniques desired.
- Excellent written and oral communications skills, presentation techniques, meeting mechanics, and Teambuilding techniques.
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Description of duties:
Responsibilities fall into the following categories:
• Requirements Analysis
• Design
• Configurations
• Testing
Requirements Analysis
• Conduct requirements gathering and analysis for a small module with limited supervision
• Prepare IPA workshop materials
• Assist senior consultants in conducting IPA workshops
• Own a chapter of the IPA
Design
• Design a limited complexity module with supervision
• Document own design
Configurations
• Configure a limited complexity module based on the design document with supervision
• Assist senior consultants in configuring more complex modules
Testing
• Conduct thorough unit testing on own configurations
• Conduct thorough unit testing on other’s configurations of some complexity
• Conduct full investigation on system anomalies
• Document all unit test cases, expected results and observed results
• Follow defect management process in identifying, investigating, and resolving defects
• Support integration test, UAT, and migration dry runs
Experience
• Telecom, billing, or CRM knowledge is a must
• Good database skills and OS skills
• Experience in scripting and xml skills
• Exposure to business analysis, configuration and testing is an advantage
• Kenan product knowledge is an advantage
• Good problem solving skills
Personal Qualities
• Excellent interpersonal skills
• Appreciation of how to behave in a custormer-facing role
• Good presentation skills, documentation and problem solving skills
• Effective time management
• Co-operative and work as a team player
• Able to work in a culturally diversified environment
• Flexible and resourceful
• Willingness to travel out of Singapore (India, New Zealand, Australia, ASEAN countries upon completion of project)
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Responsibilities of Position:
Responsible for planning and executing development of CMS and IVE component releases from design phase through implementation. Identifies and communicates release scope and ensure project milestones and objectives are met. Coordinates schedules, aligns commitments with suppliers and customers, monitors budgets, and keeps management informed of key issues and changes which may impact expected business results.
Minimum Qualifications/Experience:
B.S.
Desirable Skill & Success Factors:
Experience with project management and standard tools (Word, Excel, MS Project, PowerPoint). Some background in software development, and ability to understand technical issues. Strong organizational and planning skills, strong communication skills.
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Responsibilities of Position:
Our Quality Engineer team is seeking a QA Engineer who is fluent in Spanish, Portugese will be a plus, to create and implement full QA lifecycle project test plans. The QA Engineer will be part of a team working on fast paced projects from requirements gathering through production release. You will have constant interaction with our Development teams, Engineering Project Managers, Delivery Teams and Field Service Organization.
Minimum Qualifications/Experience:
Fluent in Spanish, Portugese will be a plus. With 2 years experience with BS, CS or related technical degree or equivalent experience, for example, 2 years in a relevant testing/QA discipline or equivalent experience. Working knowledge of UNIX, Linux or Win NT, basic knowledge of telephony technology working knowledge of Verification and Validation processes. Has the ability to work independently and deliver high quality on schedule.
Desirable Skill & Success Factors:
-Good verbal and written communication skills, with the ability to work in team based environment.
-Perform API level testing, system testing, black box functional testing, UI testing, stess, load and white box testing.
-Applies test methodology, engineering and product knowledge in the design of tests and testing strategies for the analysis and qualification of products.
-Defines and tracks quality assurance metrics such as defect densities and open defect counts.
-Plans and conducts the analysis, inspection, design, test, and/or integration to assure the quality for complex projects.
-Performs quality engineering reviews of design documentation for compliance with stated requirements.
-Develops new approaches to solve problems identified during quality assurance activities.
-Communicates significant issues or developments identified during quality assurance activities and provides recommended process improvements to management.
-Prepares reports to communicate involvement and results of quality assurance activities.
-Prepares and presents technical and program information to team members and management.
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Responsibilities of Position:
Performs independent mobile phone certification testing. Works directly with mobile phone vendors to test pre-production models of the latest mobile phone designs. Debugs software products through the use of systematic tests to develop, apply, and maintain quality standards. Develops, modifies, and executes software test plans. Analyzes and writes test standards and procedures. Maintains documentation of test results to assist in debugging and modification of software. Analyzes test results to ensure functionality and recommends corrective action.
Minimum Qualifications/Experience:
BS in a technical discipline.
Desirable Skill & Success Factors:
Experience with QA Testing highly desirable.
Familiarity with WAP browsers and IP networking highly desirable.
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As a Software Quality Assurance Engineer within the Comverse Media Server group, you will create and execute test cases from system-level requirements for the Comverse Media Server – the core of Comverse’s next generation of communication products. Should be highly motivated self starter, good analytical/problem solving skills with excellent communication skills (verbal/written)
Responsibilities include:
- Debugging and troubleshooting telephony/media-server software issues, working directly with Comverse’s software development engineers.
- Troubleshooting, debugging, and reporting software defects using Rational ClearQuest® defect-tracking tools.
- Assisting in reviewing areas for QA test automation.
BA/BS degree Computer Science or Engineering
5+ years experience in Software Quality Assurance or Software/Development Testing
· Unix (Linux) and Windows programming environments.
· Script development (including perl).
· Modern Testing Methods and techniques
Desirable:
· VoiceXML
· VOIP, SIP, and H.323
· telephony interface cards
· ISDN, SS7, AIN, and CAMEL signaling protocols
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Job Description:
This individual will be responsible for supporting pre-sales functions including understanding and gathering customer requirements, technical presentations and demonstrations, and articulating the business value of our solutions to T-Mobile.
Manage Pre-Sales technical and business requirements for driving timely proposals to customer. This includes Com Com and CRB preparation and representation to drive internal buy-in and closure.
Ongoing account tasks include closing technical specs for sales opportunities including customer TRDs, Comverse CRS/SOW and responding to T-Mobile RFXs.
Maintain product technical knowledge on multiple Comverse products in the customer network including InSight voicemail, MMSC, NAB, Pushmail and MDG. Manage Change Requests for these and future platforms.
Conduct personal research, learning, and experimentation in order to improve technical skills on the Comverse product line and related technologies.
Successful applicants will likely have the following knowledge, skills, and abilities
• Excellent presentation and communication skills, business acumen, coordination, and multi-tasking abilities;
• Ability to effectively articulate to technic